Health Guarantee

Riddle’s Hedgehogs never knowingly sells an unhealthy hedgehog. We guarantee the health of your hedgehog for 30 days after the date of pick-up. This guarantee is limited to pre-existing conditions known to be present before leaving our home. A written report from a licensed veterinarian who regularly treats hedgehogs must accompany the return of the hedgehog to include a statement that the condition was present at the time of purchase. Full purchase price will be refunded or a replacement will be given depending upon the buyer’s preference and current availability.

A lifetime guarantee against Wobbly Hedgehog Syndrome (WHS) is also provided for all hedgehogs born here. A necropsy must be performed to confirm WHS at the buyer’s expense. If WHS is confirmed, we will refund the price of the necropsy and purchase price of the hedgehog. We will also discontinue breeding those lines.

Riddle’s Hedgehogs also guarantees that all hedgehogs born here are free of any congenital defects for one year after the date of pick-up. A written report from a licensed veterinarian who regularly treats hedgehogs must be presented as proof. If a hedgehog should die from a congenital defect within the first year, full purchase price will be refunded or a replacement will be given depending upon the buyer’s preference and current availability.

Refunds/Exchanges

Riddle’s Hedgehogs will take back your hedgehog at any time, if you determine that your hedgehog is not a good fit for you.

1. Returned within first 14 days
   Percentage refunded: 100%
2. Returned within day 15 – day 30
   Percentage refunded: 75%
3. Returned within day 31 – day 120
   Percentage refunded: 25%
4. Returned after day 120
   Percentage refunded: 0% – Considered a Rescue

Note: If the hedgehog is returned to us unhealthy due to improper care or neglect, no refund will be given.

Deposits

A $50.00 nonrefundable deposit is required to hold a hedgehog until the pick-up date. Deposits can be paid via: Paypal.com, money order, or personal check (if enough time is allowed for the check to clear).

Full payment must be received no later than 2 weeks after the hedgehog’s ready date listed on the web site or the deposit will be retained and the hedgehog will be sold to someone else. The remaining balance must be paid either via Paypal.com, cash or money order – no personal checks, no exceptions!

I will send you an invoice via Paypal.com, if you prefer to use Paypal to make payments.

Shipping/Delivery

I am currently not shipping my hedgehogs. This could change in the future. I do have experience shipping other animals, but have not had the need to ship hedgehogs.

I will deliver hedgehogs for $0.50/mile one way. To get an estimate of the shipping charge, you can check the distance between your location and Winchester, VA 22603 and multiply that by $0.50. I use Google Maps.

We frequently make trips to Baltimore, MD, and DC Metro. If we are making a trip to your area, we will not charge for delivery. If someone else is purchasing a hedgehog in your area, we will split delivery charges when possible.

Visitation

We believe it is a good idea to educate yourself and see a hedgehog in person before putting a deposit down. We do not allow visitors to our hedgehog breeding area, but you are welcome to set up a time to come and take a look at a couple of our hedgehogs and learn some interesting facts before committing to purchase one. This visit will take around 30 minutes (no longer than 45 min) and you will watch a short video on hedgehog care. You are welcome to ask questions and hold a hedgehog. There is a $15.00 fee for this visit, but then you have the option of not purchasing the video that comes with your hedgehog and your purchase price will be reduced by $10.00.

Summary of Buying Process

1. Hedgehog is marked as “Pending” for buyer.
2. $50.00 deposit sent for a specific hedgehog.
3. Hedgehog is place “On Hold” for buyer.
4. A video is sent out to the buyer along with a receipt. Unless the buyer has opted out on the video by either watching it here or the buyer previously owned a hedgehog.
5. A pick-up date is arranged.
6. Buyer sends remaining payment or pays at pick-up.
7. Pick-Up